Privacy Policy

1. COMPANY INFORMATION

RecRivals, Inc. 

• Support Email: contact@recrivals.com

• Website: https://www.recrivals.com 

• Jurisdiction: Governed by laws of Canada and United States 

2. INFORMATION WE COLLECT

Personal Information You Provide 

When you register and use RecRivals, you may provide: 

• Account Information: Full name, email address, phone number, date of birth, password 

• Profile Information: Profile photo, skill level, preferred positions, playing experience 

• Location Data: Current location (when you enable location services) to find nearby games 

• Payment Information: Credit card details, billing address (processed securely through third-party payment processors) 

• Communication Data: Messages sent through our in-app messaging system, support requests 

• Game Participation: Games joined, leagues enrolled in, attendance history, ratings and reviews 

Information Collected Automatically 

When you use RecRivals, we automatically collect: 

• Device Information: Device type, operating system, unique device identifiers, mobile network information 

• Usage Data: App interactions, features used, time spent, crash logs, performance data 

• Location Data: GPS coordinates, Wi-Fi network information (when location services are enabled) 

• Log Data: IP address, browser type, access times, pages viewed 

Information from Third Parties 

• Social Media: If you connect social accounts (Facebook, Google, Apple), we receive profile information you authorize 

• Game Organizers: Information shared by independent game organizers when you join their games 

• Payment Processors: Transaction confirmations and payment status updates 

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes: 

Service Provision (Contract Performance) 

• Create and manage your player account 

• Connect you with soccer games and leagues in your area 

• Process game bookings and league registrations 

• Facilitate secure payments and refunds 

• Provide real-time game updates and notifications 

• Enable in-app messaging between players and organizers 

Communication (Contract Performance & Legitimate Interest) 

• Send transactional notifications about bookings, cancellations, and game updates 

• Provide customer support and respond to inquiries 

• Send important service announcements and security alerts 

• Share promotional content about new features and games (with consent) 

Service Improvement (Legitimate Interest) 

• Analyze usage patterns to enhance app functionality 

• Develop new features and expand to additional sports 

• Ensure platform security and prevent fraud 

• Conduct research and analytics to improve user experience 

Legal Compliance 

• Comply with applicable laws and regulations 

• Respond to legal requests and prevent illegal activities 

• Protect the rights, property, and safety of RecRivals, users, and others 

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in these situations: 

With Game Organizers 

When you join a game, we share necessary information (name, contact details, skill level) with the organizer to facilitate game coordination. Independent organizers are not RecRivals employees and must use this information solely for game organization. 

With Other Players 

Your profile information (name, photo, skill level) may be visible to other players in games and leagues you join. You control what information appears in your public profile. 

With Service Providers 

We share information with trusted third parties who help operate our Service: 

• Payment Processing: Stripe, PayPal, and other secure payment providers 

• Cloud Storage: AWS, Google Cloud for data hosting and backup 

• Analytics: Google Analytics, Firebase for usage analysis 

• Communication: Email and SMS service providers for notifications 

• Customer Support: Help desk platforms for support ticket management 

For Legal Reasons 

We may disclose information when required by law, court order, or government request, or to protect the rights and safety of RecRivals, our users, or the public. 

Business Transfers 

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity with prior notice to users. 

5. SMS AND EMAIL COMMUNICATIONS

6. DATA RETENTION

We retain your personal information for as long as necessary to:

• Maintain your active account and provide services
• Meet legal requirements and resolve disputes
• Prevent fraud and ensure platform security

Specific Retention Periods

• Account Data: Until you delete your account or request deletion
• Game History: 7 years for tax and legal compliance
• Communication Records: 3 years for support and legal purposes
• Usage Analytics: Aggregated data may be retained indefinitely
• Location Data: Deleted after 30 days unless needed for active bookings

When you delete your account, we will remove or anonymize your personal information within 30 days, except where retention is required by law.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

Access and Portability

• Request a copy of the personal information we hold about you
• Download your data in a portable format

Correction and Updates

• Update incorrect or incomplete information in your account settings
• Request correction of inaccurate data

Deletion (“Right to be Forgotten”)

• Delete your account and associated personal information
• Request deletion of specific data categories

Restriction and Objection

• Limit how we process your information
• Object to processing based on legitimate interests
• Withdraw consent for marketing communications

Data Portability

• Transfer your data to another service provider

How to Exercise Your Rights

Use your account settings for basic updates and deletions, or contact contact@recrivals.com for complex requests. Our typical response time is 30 days for most requests.

8. CHILDREN'S PRIVACY

Location services are essential for finding nearby games. We collect location data when you:

• Search for games in your area
• Check in at game venues
• Enable location-based notifications

Location Data Usage

• Match you with nearby games and facilities
• Provide directions to game venues
• Send location-relevant game recommendations
• Improve our venue database and game suggestions

Your Controls

• Enable/disable location services in device settings
• Control location sharing in app privacy settings

Note: Disabling location may limit core app functionality.

9. LOCATION DATA

Location services are essential for finding nearby games. We collect location data when you:

• Search for games in your area
• Check in at game venues
• Enable location-based notifications

Location Data Usage

• Match you with nearby games and facilities
• Provide directions to game venues
• Send location-relevant game recommendations
• Improve our venue database and game suggestions

Your Controls

• Enable/disable location services in device settings
• Control location sharing in app privacy settings

Note: Disabling location may limit core app functionality.

10. DATA SECURITY

We implement industry-standard security measures to protect your information:

Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and penetration testing
• Secure payment processing through PCI-compliant providers

Access Controls

• Employee access limited to business necessity
• Multi-factor authentication for admin accounts
• Regular security training for staff
• Incident response procedures

Physical Security

• Secure data centers with restricted access
• Environmental monitoring and backup power
• Redundant data storage and disaster recovery

While we implement strong security measures, no system is completely secure. Use strong passwords and report suspicious activity immediately.

11. COOKIES AND TRACKING

We use cookies and similar technologies to:

Essential Cookies

• Maintain your login session
• Remember your preferences and settings
• Process payments securely

Analytics Cookies

• Understand how you use the app
• Identify popular features and improvement opportunities
• Monitor app performance and fix issues

Marketing Cookies (with consent)

• Show relevant advertisements
• Measure marketing campaign effectiveness
• Personalize content and offers

Your Cookie Controls

• Manage preferences in app settings
• Clear browser cookies anytime
• Opt out of analytics tracking

Note: Blocking essential cookies may impair functionality.

12. INTERNATIONAL DATA TRANSFERS

Your information may be processed and stored in countries outside your residence, including the United States and Canada. We ensure appropriate safeguards are in place for international transfers:

• Adequacy Decisions: Transfers to countries with adequate data protection
• Standard Contractual Clauses: EU-approved contracts for international transfers
• Privacy Shield Certification: For US-based service providers (where applicable)
• Binding Corporate Rules: Internal policies for multinational service providers

13. CALIFORNIA PRIVACY RIGHTS (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

Right to Know

• Categories of personal information collected
• Sources of personal information
• Business purposes for collection
• Third parties who receive your information

Right to Delete

Request deletion of personal information we've collected, subject to certain exceptions.

Right to Opt-Out

We do not sell personal information, but you can opt out of targeted advertising.

Right to Non-Discrimination

We won't discriminate against you for exercising your privacy rights.

To Exercise California Rights

• Email: contact@recrivals.com
• Include "California Privacy Request" in subject line
• Response time: 45 days

14. CANADIAN PRIVACY RIGHTS (PIPEDA)

For Canadian users, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA):

• Collection Limitation: We collect only information necessary for identified purposes.
• Purpose Specification: We clearly state why we collect your information.
• Consent: We obtain meaningful consent for collection and use.
• Use Limitation: We use information only for stated purposes or compatible uses.
• Access and Correction: You can access and correct your personal information.

Privacy Officer Contact

• Email: contact@recrivals.com
• Response time: 30 days for access requests

15. THIRD-PARTY LINKS AND SERVICES

RecRivals may contain links to external websites, social media platforms, or integrated services not operated by us. We are not responsible for the privacy practices of these third parties. Review their privacy policies before sharing information.

Third-Party Services We Use

• Google Maps: For venue locations and directions
• Social Media: For account creation and sharing
• Payment Processors: For secure transaction processing
• Analytics Providers: For usage statistics and improvements

16. DATA BREACH NOTIFICATION

In the unlikely event of a data breach affecting your personal information:

Our Response

• Immediate containment and investigation
• Assessment of compromised data and affected users
• Notification to relevant authorities within 72 hours
• Implementation of additional security measures

User Notification

• Direct notification to affected users within 72 hours
• Clear explanation of compromised information
• Steps being taken to address the breach
• Recommended actions for affected users

Ongoing Communication

• Regular updates on investigation progress
• Final report when investigation concludes
• Implementation of additional protections

17. UPDATES AND CHANGES

We may update this Privacy Policy to reflect:

• Changes in our data practices
• New features or services
• Legal or regulatory requirements
• User feedback and improvements

Notification Process

• Minor Changes: Updated policy posted with a new date
• Major Changes: Email notification to registered users
• Material Changes: In-app notification and consent request

Your Options

• Review changes and continue using the Service
• Contact us with questions or concerns
• Discontinue use if you disagree with changes

18. CONTACT INFORMATION

For privacy-related questions, concerns, or requests, contact:

RecRivals Privacy Team

• Email: contact@recrivals.com
• Website: https://app.recrivals.com/privacy-policy
• Phone: (647) 493-5035

Response Times: 

• General inquiries: 3-5 business days 

• Privacy rights requests: 30 days 

• Data breach concerns: 24 hours 

Mailing Address: RecRivals LLC, 3488 N Andrews Ave, Oakland Park, FL, 33309, USA 

This Privacy Policy is effective as of the date listed above. By using RecRivals, you acknowledge that you have read and understand this policy and agree to its terms.